Refund policy

Return & Refund Policy – RITVA

At RITVA, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or eligible product, you may request a return or replacement in accordance with this policy.

Eligibility for Returns

A return request may be accepted if:

  • The product received is damaged or defective.
  • You received a wrong product, size, colour, or item.
  • The product is unused and in its original condition.
  • The original packaging, tags, labels, and accessories are intact.
  • The return request is submitted within 7 days of delivery.

Products that have been used, washed, altered, damaged after delivery, or returned without original tags/packaging may not be eligible for return.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, customization, clearance, or other reasons. Such products will be clearly mentioned on the product page wherever applicable.

How to Request a Return

To request a return, contact us within 7 days of receiving your order.

Please provide:

  • Order number
  • Registered name/mobile number
  • Reason for return
  • Clear photographs/videos of the product and packaging, if applicable

Email: ritvaenterprises@gmail.com
Phone: 9285500115

Our team will review the request and inform you whether the return has been approved.

Refunds

Once the returned product is received and inspected, the refund will be processed if the product meets the eligibility requirements.

Refunds will generally be issued to the original payment method. Processing time may vary depending on your bank or payment service provider.

For Cash on Delivery orders, we may request valid bank account or UPI details for processing an approved refund.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery, with clear photographs/videos of the package and product.

We may provide a replacement, exchange, or refund depending on the circumstances and product availability.

Return Shipping

If the return is due to a wrong, defective, or damaged product supplied by RITVA, return shipping may be arranged or reimbursed as applicable.

For other approved returns, return shipping charges may be applicable.

Cancellation

Orders may be cancelled before dispatch, subject to order processing status.

Once an order has been dispatched, cancellation may no longer be possible.

RITVA reserves the right to refuse a return or refund request if the product does not meet the conditions specified in this policy.